✨ Frequently Asked Questions (FAQ) – Quick Help with a Warm Hug

✨ Frequently Asked Questions (FAQ) – Quick Help with a Warm Hug

Hey lovely soul! Here are some quick answers to the questions I get asked most often. If you still need help, I’m always here — just pop me a message in the chat or contact 💌

🛍️ How do I place an order?
Just click on a product you love, choose your size (if it’s clothing), and click “Add to Cart.” Then follow the checkout steps — it’s safe and easy.

🌍 Where do you ship to?
Right now, I ship to the UK and US only. If you’re elsewhere and love my art, feel free to message me — I’d love to hear from you!

📦 How long does delivery take?
Most items are printed just for you, so please allow a little time:

🇬🇧 UK Orders

  • Fulfilment time: 2–5 business days (Printful makes the product)

  • Shipping time: 2–5 business days (usually with Royal Mail or EVRI)

  • ✅ Total estimated delivery time: 5–10 business days

🇺🇸 US Orders

  • Fulfilment time: 2–7 business days

  • Shipping time: 3–5 business days (USPS or local partners)

  • ✅ Total estimated delivery time: 7–12 business days

⏳ These are general estimates based on my print partner’s most common timelines. During holidays or unexpected events (like postal strikes or weather issues), there might be a little delay — but you’ll get a tracking link as soon as it ships 💛

📏 How do I choose the right size?
Some items have size guides included — but not all. That’s why I recommend measuring yourself carefully and considering going one size up for a comfier fit. If you're unsure, just email me — I’m always happy to help!

👕 How do I care for my clothing?
To keep your items looking lovely for longer:

  • Wash inside out on a gentle cycle (30°C or lower)

  • Avoid bleach or harsh detergents

  • Don’t tumble dry if possible — hang dry is best!

  • Iron inside out, and avoid the print area directly 🧼🧺

🎨 Are your designs original?
Yes! All artwork is created by me — BuffyBuffers. Some are physical impasto paintings, others are digital re-creations, but all come from my heart, my brush, and sometimes my furkids 🐾

🔁 Can I return or exchange my item?
I don’t accept returns for change of mind, size, or colour — everything’s made just for you. But if anything arrives damaged, faulty, or incorrect, I’ll fix it right away 💌 Just email me with a photo and your order number. (See full [Shop Policies] for details)

♻️ What kind of packaging do you use?
Most items are packed by my print partner in recyclable, eco-conscious packaging. I try to keep things light on the planet 🌍

💳 Is this shop secure?
Yes — all payments are safely handled via Shopify’s secure checkout. I never see your card info, and your privacy is respected at every step.

🧵 Will you be adding more products?
Yes! I’m slowly growing the shop and will be releasing more pieces over time. I pour a lot of love into each one, so I release them gently, one by one 🌸 If you’d like updates, follow me on socials or Ko-fi!

👩🎨 Can I follow your art journey or get in touch?
Absolutely! I'm just a passionate artist sharing her heart through colour and texture. You can find me here:

  • 🌐 Website: buffybuffers.com

  • 📧 in the stor under contact or chat

  • 📸 Instagram & TikTok: @buffybuffers

  • 🎥 YouTube: youtube.com/@buffybuffers

  • ☕ Ko-fi: ko-fi.com/buffybuffers

🎁 Do you take custom requests?
Not yet — but in the future, I might offer special commissions or personal artwork pieces. If you have an idea or project, feel free to message me. I'm always open to sweet, respectful collaboration 🌱

Thank you for supporting my tiny, heartfelt shop. I’m just one artist with a dream — so your patience and kindness mean the world 💛