💌 Returns and Refunds – From My Heart to Yours
Welcome to my Shop Policies & Info! Below you’ll find everything you need to know about ordering, shipping, returns, and how I protect your privacy. If you have any questions, I am always happy to help!
💌 Returns and Refunds – From My Heart to Yours
Where I ship: United Kingdom 🇬🇧 & United States 🇺🇸
Each order is made especially for you, with love.
💔 If something’s wrong with your order
I want you to love your order 💛
If it arrives damaged, misprinted, or not what you ordered, please get in contact within 14 days of receiving it.
In your message, please include:
🧾 Your order number
📸 Photos of the issue and packaging label
📝 A short note letting me know what went wrong
I work with a trusted print partner, and I’ll contact them right away to fix things.
If they confirm the issue, I’ll offer you a free replacement or a full refund — your choice 🤍
🚫 What can’t be returned
Because every product is printed just for you, I’m not able to accept returns or offer refunds for:
✨ Change of mind
✨ Wrong size or colour choice
✨ Used, worn, or washed items
✨ Personalised/custom items (unless they arrive damaged)
Thanks for understanding — this helps keep things sustainable and fair.
📨 How to start a return
https://account.buffybuffers.com
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Please email me before sending anything back — I’ll guide you through everything with love and clarity.
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I may ask for photos or details to help move things along smoothly.
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If a return is needed, I’ll give you the steps and ask that you keep proof of postage or tracking.
💳 Refunds
If a refund is approved, it will be processed through your original payment method.
Refunds are issued after my print partner reviews and confirms the issue.
💡 Please allow a few days for your bank or card provider to reflect the refund.
📦 Missing parcels / delivery issues
If your order never arrives, please reach out — I’m here for you.
I’ll contact the courier or print partner to investigate and make it right.
If needed, I’ll offer a replacement or full refund.
📮 I may ask for delivery confirmation info (like your address or any tracking updates) to help resolve it faster.
🫶 Just so you know…
I'm not a big brand — just a passionate artist who truly cares.
Every order means the world to me, and I’m here to make sure you feel supported from start to finish 💛
As this is my very first shop, your kindness and patience are truly appreciated.
I'm learning and growing as I go, and I’ll always do my best to make things right with heart and honesty.
Please keep in mind:
🧘♀️ I respond to all messages as quickly as I can, usually within 1–2 working days
🎨 Small differences in colour or print may occur — every piece is created just for you
👕 Please check the size guide before ordering — I currently don’t accept returns for fit issues
📦 If your item seems delayed, check your tracking link first (if available), then reach out if it still looks lost
Thank you for supporting small creative shops like mine — you're helping dreams grow 🌱